What makes a truly great claims experience for brokers and customers?
"The fact that we are claiming that people are on the business development team shows that this is essential to us," he said. “And if we could physically sit in the office, you would also see our claims handlers on the underwriting teams, as the underwriters can learn a lot from claims for damages related to previous experiences or similar clients. Some insurers are trying to hold on separate what is okay from an operational perspective, but not from a collaborative perspective. " Consistent with the fact that claims are the product of insurance, Stephenson emphasized that the best claims proposals are those that are defined before loss. Customers need to be familiar with their product beforehand, he said, saying exactly what will be delivered from the start. The difference between a gold-plated and a conventional claim is therefore communication against loss, accessibility and transparency. Continue reading: Where there are demands in customer service Clear...